Accessibility policy

Last updated:
1 September 2026

Arcane Skin is committed to making our services and information as accessible and inclusive as reasonably possible.

We recognise that clients may have different accessibility requirements and we will make reasonable adjustments where appropriate.

1. Website accessibility

We aim to make the Arcane Skin website easy to navigate and use.

We aim to use:

  • Clear and straightforward language;

  • Meaningful headings;

  • Readable text;

  • Appropriate colour contrast;

  • Descriptive links;

  • Accessible forms where reasonably possible; and

  • Alternative text for relevant images.

Accessibility may vary depending on the technology, platform or third-party service being used.

2. Alternative formats

If you need information from our website or booking process in an alternative format, please contact us.

Where reasonably possible, we can consider providing information in an alternative format or through another appropriate method.

3. Appointments and reasonable adjustments

If you have an accessibility requirement, disability or other need that may affect your appointment, please let us know.

Depending on the circumstances, reasonable adjustments may include:

  • Additional time;

  • Written rather than verbal information;

  • Adjustments to communication methods;

  • Additional explanation of a treatment;

  • Changes to the way information is provided;

  • Allowing a support person where appropriate; or

  • Other reasonable adjustments that may help you access our services.

We will discuss reasonable adjustments with you and consider what can reasonably be provided.

4. Physical accessibility

The physical accessibility of the premises, including entrances, stairs, bathroom facilities, parking and treatment areas, should be considered before booking.

If you have particular access requirements, please contact us before your appointment so that we can discuss whether the premises and proposed arrangements are suitable.

Where an adjustment cannot reasonably be made, we will discuss alternative arrangements where possible.

5. Assistance and communication

If you have difficulty completing an online booking or consultation form, please contact us and we will consider an alternative way of providing the required information.

6. Feedback

If you encounter an accessibility barrier on our website or when accessing our services, please tell us.

Email: hello@arcaneskin.co.uk

We welcome feedback that helps us identify and improve accessibility.

7. Review

We will review this statement periodically and when there are significant changes to our website, services or accessibility arrangements.