cancellation policy
Last updated:
1 September 2026
We understand that plans can change. Our cancellation policy is designed to protect appointment availability while treating clients fairly.
1. Cancelling or rearranging an appointment
If you need to cancel or rearrange an appointment, please provide as much notice as possible.
You can cancel or request a rearrangement by:
Email: hello@arcaneskin.co.uk
Booking system: [INSERT LINK/INSTRUCTIONS]
2. Notice period
Arcane Skin requests at least 48 hours’ notice for cancellations or rearrangements.
Where at least 48 hours’ notice is provided, any eligible deposit or prepayment will normally be transferred to a rearranged appointment, subject to any terms applying to the particular booking.
3. Late cancellations
Where an appointment is cancelled or rearranged with less than 48 hours’ notice, Arcane Skin will retain the deposit. It won’t be transferrable to a future appointment.
Cancellations with less than 24 hours’ notice will also result in a cancellation fee. The fee will be proportionate to the loss reasonably incurred by Arcane Skin and will not be applied in a way that unfairly restricts your statutory rights.
4. Missed appointments
If you do not attend an appointment and have not contacted Arcane Skin, this will result in a cancellation fee.
The fee will be proportionate to the loss reasonably incurred by Arcane Skin and will not be applied in a way that unfairly restricts your statutory rights.
Repeated missed appointments may result in future bookings requiring payment in advance.
5. Arriving late
Please arrive on time.
If you arrive late, Arcane Skin will make every reasonable effort to provide your treatment within the remaining appointment time.
However, where there is insufficient time to provide the treatment safely and to the required professional standard, the appointment may need to be shortened, rearranged or cancelled.
Where an appointment cannot proceed because of significant lateness, the cancellation provisions above apply.
6. If Arcane Skin needs to cancel
Occasionally Arcane Skin may need to cancel or rearrange an appointment due to illness, emergency, equipment problems, safety concerns or circumstances outside our reasonable control.
Where we cancel a prepaid appointment, you will be offered the opportunity to rearrange or receive a refund for the service that has not been provided, subject to your legal rights.
7. Treatment becomes unsuitable
If a consultation identifies a contraindication or other reason why a planned treatment should not proceed, Arcane Skin may recommend postponing or changing the treatment.
Where you have attended for an appointment and the treatment cannot safely proceed, we will discuss the available options with you.
8. Deposits and prepayments
Where a deposit or prepayment is required, the amount and terms will be clearly communicated before payment.
Deposits are intended to secure appointment time and will be handled in accordance with applicable consumer law.
A deposit will not automatically be forfeited in circumstances where doing so would be unfair or inconsistent with your legal rights.
9. Consumer cancellation rights
Where a booking is made online or otherwise at a distance, you may have statutory cancellation rights depending on the nature and timing of the contract.
Some services arranged for a specific date or period may be excluded from the statutory cooling-off provisions. Nothing in this policy is intended to remove or restrict any statutory right that applies to your booking.
10. Emergencies and exceptional circumstances
We understand that emergencies and unexpected circumstances can occur.
If something serious or unavoidable happens, please contact Arcane Skin as soon as possible. We will consider the circumstances reasonably and may waive or amend a cancellation charge where appropriate.